Shipping and Delivery
Nothing on this platform is physically shipped. Everything we sell is a digital service delivered to your account.
2. What you are buying
A plan is a digital service. Access to the paid features begins immediately on successful payment, for the stated validity period. There is no physical product and therefore no shipping, delivery or return.
A plan gives you access to features. It does not promise a match, a reply, a meeting or a marriage, and a refund will not be granted because those did not happen.
There is no physical delivery
We do not sell goods. There is no courier, no consignment, no tracking number and no delivery address. We do not ask you for a shipping address and we do not charge a delivery fee.
How your plan is delivered
- Delivery method — the plan is activated on the same account that paid for it.
- Delivery time — immediately on successful payment. No waiting period.
- Where you receive it — the paid features appear in your account on this website and in the mobile applications, on any device you sign in from.
- Validity — for the duration stated on the plan you chose.
If your plan did not activate
If money was debited but the paid features did not appear, tell us. We will either activate the plan or refund the amount in full — whichever you prefer. Keep your registered mobile number and the transaction reference to hand.
Cancellation and refunds
Because there is no shipment, there is no return. Cancellation and refunds are governed entirely by our Refund and Cancellation Policy, which sets out when we refund, when we do not, and how long it takes.
Read the full policy