How to delete your account

1. Deleting from the app

You can delete your account yourself. You do not need to email anyone or wait for approval.

• Open the Navri Mile Navryala app.
• Go to Settings, then Account.
• Tap Delete account.
• Choose whether you want to pause instead — pausing hides your profile and erases nothing.
• If you still want to delete, pick a reason, type the word delete to confirm, and submit.

Your profile stops being visible to anyone the moment you confirm.

2. If you cannot use the app

Write to supportnavri@gmail.com from the email address on your account, or send a message to 91284 92284, and ask for your account to be deleted. Tell us the mobile number you registered with so we can find the right account.

We will confirm it is really you before we act, because otherwise anyone could delete somebody else's account.

3. The 30-day recovery window

Deleting is not instant, and that is deliberate. For 30 days after you confirm:

• Your profile is hidden from every other member and from search.
• Nothing is erased. Your photos, messages and preferences are all still there.
• You can cancel from the app and get everything back exactly as it was.

On the day after the window ends, the erase runs. From that moment it cannot be undone by you, by us, or by support. There is no backup we will restore from.

4. What is erased

When the window ends we permanently delete:

• Your name, date of birth, gender, religion, caste and mother tongue.
• Your mobile number and email address.
• Every photo you uploaded, including ones awaiting approval.
• Your address and location details.
• Education, profession and income details.
• Family details, including any relatives' contact numbers you entered.
• Marital history and details of children.
• Horoscope and birth details.
• Your partner preferences.
• Interests you sent and received, shortlists, blocks and profile views.
• Any biodata documents you uploaded and everything extracted from them.

Your mobile number is released, so you can register again later with the same number if you want to. It will be a new account with nothing carried over.

5. Messages you already sent

This is the one place where deletion cannot be complete, and we would rather say so plainly.

If you chatted with another member, the messages you sent are in their conversation too. That conversation is their record as much as yours, so we do not delete it from their side.

What we do remove is you. Your name, photo and profile disappear from their view, your profile can no longer be opened, and they are shown only that the member is no longer on the platform. They cannot identify you from what remains.

6. Information already shared with others

If another member unlocked your contact number before you deleted your account, that number is already on their phone. We remove it from our systems, but we cannot reach into someone else's device, notebook or messaging app and take it back.

The same is true of anything you told another member during a conversation.

7. What we keep, and why

A small amount of information survives deletion because the law requires it, not because we want it:

• Records of payments you made, kept for 8 years to satisfy tax and audit law. These hold the transaction, not your profile.
• Records we are specifically ordered to preserve by a court or a lawful authority.

Nothing in this category is used to contact you, to show you to other members, or for any other purpose.

8. Pausing instead

If you only want a break, pause your profile rather than deleting it. Pausing hides you from search and from other members, stops the messages, and erases nothing. You can come back whenever you like and everything is where you left it.

Pausing is offered first when you tap Delete account, so you can change your mind before anything is scheduled.

9. If you are a Suchak

You can close your Suchak account from the Suchak application: Profile, then Delete account. Your account is hidden immediately and your candidates stop being routed to you; your own account and personal details are erased after 30 days, the same as any member.

Your candidates do not lose their profiles when you leave. Their profiles remain, and their contact details are protected until they choose another Suchak or manage their own profile — nobody can reach them without their approval in the meantime.

If your profile was created for you by a Suchak, you can still delete it yourself. It is your data, and you do not need your Suchak's permission.

10. Questions or complaints

Entity

Navri Mile Navryala Matrimony LLP

Registered office

473, Fugewadi, Opp. Mega Mart, Pune, Maharashtra 411012, India

Mobile

91284 92284

Email

supportnavri@gmail.com

Escalation

Grievance Officer — see https://navrimilenavryala.com/grievance

Privacy policy

https://navrimilenavryala.com/privacy